Terms & Conditions

Products

1.  All prices quoted include Value added Tax at standard rate.

2.  If a product is not available for any reason, substitutions will be necessary. In such circumstances we are not required to notify you. We will complete your order utilising substitute products of equivalent value. We will take care to maintain your chosen style, colour and theme.

3.  If, due to the unavailability of a product, we are unable to fulfil your order or provide a suitable substitute you will be given notice wherever possible and we will reimburse your payment (if payment has been collected).

4. The Items and products on this website our for delivery in the UK only,  please phone so we can tell you what products can be sent abroad as diferent countries have different products please see International Flower Delivery Free Phone: 0500 34 35 62

5.  Flowers. Some Flower orders International and some UK are sent through the Interflora relay service using a network of local florists, a signature is required on delivery.

6.  Any additional items i.e.: balloons, chocolates and soft toys are extra items only, and can only be ordered in addition to flowers. All orders are inclusive of vat. All orders are backed by our full guarantee of satisfaction.

7.  Due to the perishable nature of the product, we advise you to make any complaint within 1 working day of delivery.

Within our alcoholic gift range:-

1.  We reserve the right to replace brands shown to equal value and quality.

2.  Certain ranges are available in selected delivery areas only a product range may be restricted for certain delivery locations.

3.  Alcoholic Liquor  Please note that orders containing alcohol will not be accepted from persons under the age of 18. Delivery of such items will also not be left with a minor.

4.  Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

Balloon Warning

• The following warnings apply to both latex and foil balloons:

Read all instructions and warnings before using the balloons

Inflate balloons using a pump, away from the face & eyes

Where applicable or supervising, always use un-inflated balloons away from young children (Toy safety standard considers potential choking hazard for children under 8 years from broken and un-inflated balloons)

Dispose of all plastic bags and packaging attachments associated with the item supplied

After event/use, destroy & dispose of the items carefully.

The following warnings also apply to latex balloons:

·          “Warning! Children under eight years can choke or suffocate on un-inflated balloons.  Adult supervision is required.  Keep un-inflated balloons away from children.  Discard broken balloons at once”

Made from natural latex.

The following warning also applies to foil balloons: 

Do not release outdoors or near electric power lines.

PLEASE NOTE THAT ALL AMSCAN AND ANAGRAM PRODUCT IS CE APPROVED

Delivery

1.  We will deliver products on the same day that they are ordered wherever possible. (Orders delivered same day, wherever possible, if ordered by 1pm Monday to friday,  By 10am on Saturdays, No Delivery Sundays / Bank Holiday) 

Internet Delivery Cost:

Same Day Delivery :  £7.99

Next Day Delivery :  £5.99

2.  All national and international deliveries will be made via Interflora.  In respect of orders outside the UK, Channel Islands and Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed. Due to time differences in some countries same-day delivery may not be possible.

In cases where a third party is involved (e.g. delivery to schools or hospitals) we shall accept the signature of any person authorised to accept delivery on behalf of the organization.

4. Please ensure you have included your correct daytime phone number and email address during the check out process so we can contact you to advise you of any delays or problems with your order. We cannot be responsible for any delays or failure to complete an order where incorrect details have been provided (or if there is no one at the specified address to accept delivery)

5. When Delivering alcoholic liquor  Please note that orders containing alcohol will not be accepted from persons under the age of 18. Delivery of such items will also not be left with a minor.

6. In some circumstances, we may not be able meet your delivery requirements. You will be given notice wherever possible and if the product cannot be delivered at all, we will reimburse your payment (if payment has been collected).

When Recipient Not At Home

1. If there is no answer the driver will leave the flowers with a neighbour or other secure place with a card through the letter box detailing where the flowers can be found when they return home.

2. Where this is not possible the flowers are returned to the shop for the recipient to collect when convenient for them.

Sunday / Bank Holidays Deliveries

Disclaimer

Privacy

Security

Protx provides very high levels of internet and physical security to ensure sensitive information is never compromised.

Protx security measures

credit/debit card details are secured within 128-bit encrypted sessions. Sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

Additional security measures include a security key that is used to produce an MD5 hash value. Hash values are often used as digital signatures as they cannot be reversed to obtain the original information. They allow the receiver to validate that the information received is identical to that sent.

Protx VSP is designed so the vendor doesn't have to hold sensitive information on their site, should anyone gain unauthorised access to their database the information they obtain will not allow them to recover credit card details or other sensitive information.

The possibility of obtaining sensitive information from the Protx VSP database is minimised due to high levels of encryption; firewall security and the measures taken to ensure the information is indecipherable.

Site Use

Judith Goss Florists Customer Services

Telephoned Orders

Help And Advice